Day 11

It is Monday and I woke up prior to my alarm waking me up at 6:00. I have to really go to the bathroom so I get up wishing that I would have slept up until then but rather I get up about half an hour before. I find myself back in bed and wait it out. I did wake up hungry and need to eat. After getting ready for work I went to the kitchen and fixed up a cup of Honey Nut Cheerios with 2% milk and I also prepared my IDS Protein Shake and consumed my IDS Mass Tab and other supplement pills. I did my regular routine and rode the bus while reading my AP news of the day. It is amazing how much crime happen in the city of Chicago. It is obvious that the political powers that be are preventing the local news from releasing all the murders and shootings that are happening on the southeast side of the city. It is kind of depressing but I am so thankful that I remain safe and pray that something positive happens in the city to slow down or stop it all together. There must be a solution to the insanity. Anyway, when I got to work I am already aware that Ricky is troubleshooting a technical problem that is very serious and must take priority over everything else going on. Below is a write up that I put together regarding this incident but before you read it I must say that at 10:00 I had a bacon, tomato, cheese on wheat nut bread with a small cup of dunkin donuts coffee. For lunch I had a peanut butter granola bar with a cup of water and during the day I also had a cup of IDS creatine lemonade juice. What follows is my explanation to the incident that we experienced at work. After my explanation I will proceed with what I did after work.

This morning Ricky was notified that the office in Garden City could not make any inbound or outbound calls through their local voice router gateway. The PRI is provided by Light Path and they were called and a ticket was generated. We attempted to troubleshoot the problem up to our capability with Light Path but with no success. We escalated our troubleshooting skills by involving our voice consultants and they determined that the problem was not physical but logical in the configuration of the carrier based on error codes and debugging techniques.

Throughout the day Light Path insisted that they did not make any changes and we had them dispatch a technician on site to further investigate this problem. While at Garden City the Light Path technician plugged the PRI into their equipment and verified that they were able to make and receive calls when bypassing our voice router. However, when connecting it back to our voice router the problem would continue to exist. We did reboot the router via a soft and hard reset and even swapped the CSU/DSU to another slot which required a reconfiguration of our router.

Since the issue wasn’t repaired we opened a ticket with Cisco and had an engineer continue to further troubleshoot the problem and they also said that it appeared to be a configuration issue on the carrier’s side of the circuit. During the progress of troubleshooting with Light Path they did make configurations changes and by the end of the day we were getting inbound calls and the phone would ring but after picking up the call the phone call would be silent then it would disconnect. We were still unable to make outbound calls.

By the end of the day the Cisco engineer assigned to the case transferred the case to the second shift Cisco engineer who reconfigured our voice router back to its original state It was at this point that the problem was finally resolved. It is obviously apparent that something was changed at the carriers end since our router is configured to its original configuration prior to this incident.

When I got home I came hungry so I had two cheddar filled hot dogs on two hot dog buns with mustard. I prepared to go to the gym and drank an IDS BetaNOX drink and took a bottle filled with some IDS Waximizer, Gatorade and Water mix. I went to the gym and hit it hard. It was seriously a good session. Yolanda and my daughter Jazmin came with me and my wife showed her some of the routines. After the gym we passed by dunkin donuts to visit my son and I had a small soft ice cream in a cup with chocolate fudge and a splash of whip cream. YUM!!!